Refund policy
At Our Collection Store, we want you to shop with confidence. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Our store offers a wide range of premium collections including Beauty Products, Bags, Foods, Accessories, and more, and customer satisfaction is our priority.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn or unused
- With original tags
- In original packaging
- Accompanied by receipt or proof of purchase
How to Start a Return
To request a return, contact us through:
Email: riffatfarooq5436@gmail.com
Phone: +92 328 0033373
Return Address: Lahore, Pakistan
Once your return is approved, we will send you:
- Return shipping instructions
- Return label (if applicable)
- Return approval details
Please note that items sent back without prior approval will not be accepted.
Damages & Wrong Items
Please inspect your order immediately after delivery.
If your order is:
- Damaged
- Defective
- Incorrect item received
Please contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods
- Food items
- Customized or personalized products
- Personal care & beauty items
- Hazardous materials
- Flammable products
- Gift cards
- Sale items
If you are unsure whether your item qualifies, please contact us before returning it.
Exchanges
The quickest way to exchange an item is:
- Return your original item
- Wait for return approval
- Place a new order for the desired item
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
The item must still be:
- Unused
- In original packaging
- With tags
- With proof of purchase
Refunds
After receiving and inspecting your returned item, we will notify you whether your refund is approved.
If approved:
- Refunds are sent to your original payment method
- Processing takes up to 10 business days
- Your bank may take additional time to post the refund
If more than 15 business days have passed after approval, contact us at:
Email: riffatfarooq5436@gmail.com
Phone: +92 328 0033373
Contact Information
Email: riffatfarooq5436@gmail.com
Phone: +92 328 0033373
Address: Lahore, Pakistan